Help
How to use menti
Short answers for the things people ask most. If your question is not here, contact the team.
How do I apply?
Create an account, then open Apply. The form saves as you go, so you can leave and come back. You will get a confirmation email with a private link to your status page.
I never got my confirmation email.
Check spam first. If it is not there, contact the team with the email address you used and we will resend it. Bounced addresses are flagged to staff automatically.
What consents do I need to give?
It depends on your role and cohort. The Consent Center lists exactly what is required and what is optional, and you can withdraw any consent later. If you are under 18, your verified guardian signs on your behalf.
Why can't I be matched yet?
Matching is blocked until you are ready. Open Readiness and you will see each unmet item — a consent, a lesson, a reflection, your availability or a background check.
How do I book a session?
Open Mentoring and pick from your mentor's open slots. menti creates the calendar event with a meeting link and invites both of you. Rescheduling updates the same invite rather than sending a second one.
How do hours get counted?
After a session, both of you confirm attendance and actual minutes. When both confirmations exist and agree, the hour is recorded at the highest verification level. If they disagree by more than five minutes, we take the lower figure and raise a flag for staff.
Do lessons or the AI coach count as mentorship hours?
Lesson time counts as app content time, credited only for the portion you genuinely watched. Time spent with the reflection coach never generates mentorship hours.
Can I message my mentor outside menti?
You do not need to. Everything you need is in-platform, and keeping it there protects young people and keeps the record complete. Conversations involving a minor are never private one-to-one.
Something in a message worried me. What do I do?
Use Report on the message. A named staff member is notified immediately, the thread can be frozen while it is reviewed, and you will get a written resolution. The target is one business day.
How do I stop the emails?
Open Notifications and turn off any type you do not want. Transactional and safeguarding messages cannot be switched off. Nobody receives more than two automated emails a day; the rest arrives as one digest.
What time zone are times shown in?
Everything is stored in UTC and shown in the time zone on your profile, always with the zone label next to it. Change your profile time zone if you move.
Can I withdraw from the program?
Yes. Tell staff and they will withdraw you. The hours you already earned stay in the record, because removing them would misstate what happened.
Talk to a person
Three routes, three different people. Use the one that fits so it reaches the right desk.